Patients & Visitors
Quinte Health Care
Exceptional Care, Inspired by You.

Facebook   Twitter  YouTube

 

 

 

 

 

 

Update: Our regular open visiting policy has been suspended due to COVID-19.  Please review our current visiting information below before attempting to visit a patient at one of our hospitals.

November 24, 2020 - Quinte Health Care (QHC) has created a “Care Partners and Visiting During COVID-19” policy, which is being implemented gradually this week. The policy provides a transparent approach to who is permitted to enter our hospitals during the COVID-19 pandemic.

The policy distinguishes between a visitor (someone who provides social support) and a care partner (a loved one and advocate who provides ongoing and essential social, emotional and physical support to a patient). Please read this document for more information. We appreciate the important role that care partners play and our policy is meant to balance the need for that support while limiting the number of people coming into our hospitals, in order to keep our patients, staff, physicians and communities safe.

In situations where care partners are deemed appropriate, patients determine who their one — in some cases, two — care partners are. Please discuss your situation with the inpatient unit or clinic manager. Care partners will be provided identification by the hospital (either a badge, armband or sticker). Please review - What Care Partners need to know before coming to a QHC hospital.

If you’re unsure if you require a care partner, speak to the care team. Often, hospital staff and the health care team are able to provide appropriate support in these situations as well.

Our policy offers a phased approach to care partner and visiting restrictions, allowing us to adjust restrictions transparently as a response to local COVID-19 activity, health system capacity, PPE supply and staffing/resources. Please refer to the chart below for a better understanding of the restrictions for the PHASE we are currently in — PHASE 2 (yellow). Our current PHASE is determined using an organizational and environmental risk assessment and will be reevaluated on an ongoing basis.

Upon arrival to the hospital, all care partners and visitors will be asked questions about their health and travel history and must pass screening in order to be allowed entry. Care partners and visitors must wear a mask and comply with any requirements for additional personal protective equipment. Please bring a clean, dry mask from home. If you do not have one, we will provide you one at the entrance and will remind you to bring one next time.

While in the hospital, all care partners and visitors must make every reasonable effort to maintain social distancing space (2 metres) and complete hand hygiene frequently. Please remain with the patient you are in the hospital to support and refrain from moving about with in the hospital.

Care partners and visitors are not permitted to sleep in the hospital. Visiting is only allowed between 8 a.m. and 8 p.m.

Our Care Partners and Visiting During COVID-19 policy applies to all QHC hospitals and all individuals attending a QHC patient (including an emergency visit, outpatient appointment and inpatient stay). Please adhere to the specific restrictions outlined in the chart below:

Category & Patient Population

Examples of patients

Care Partner/Visiting Policy

PHASE 1: Limited On- Site Access

PHASE 2: Moderate On- Site Access

PHASE 3: Greater On- Site Access

 

Major Life-Altering Event

 

Patients at end of life

High risk of dying in the next week

 

Palliative Patients (death not imminent)

 

1 consistent care partner

 

 

1 consistent care partner

No more than 2 care partners or visitors present

 

1 care partner at any given time

No more than 2 care partners or visitors present (no restriction to hours)

1 care partner or visitor at any given time

 

 

Child Birth

 

*no restriction to hours during delivery only*

Includes labour/deliver and post partum

1 consistent care partner

1 consistent care partner

 

1 consistent care partner

 

 

Major Surgery

 

 

 

Life Altering Diagnosis

Patients receiving difficult news or undergoing a procedure that may not have a positive outcome

Exception Requests only

1 care partner a few hours prior to surgery

 

 

1 consistent care partner to receive news and plan for further care

 

1 care partner a few hours prior to surgery

 

 

2 consistent care partners to receive news and plan for further care

 

 

Critical Care Admission critical/imminent death

 

1 care partner at any time

2 care partners or visitors at a time

2 care partners or visitors at a time

 

Vulnerable Patients

 

Emergency Department Patients (vulnerable)

Imminent risk of dying; cognitive or significant mobility difficulties; paediatric patients

 

1 consistent care partner

1 consistent care partner

No more than 1 care partner present at any time

 

 

Patient under 18 years

 

Includes care by parent and outpatient

1 care partner

1 care partner

2 care partners daily (no time limit)

 

Patient with significant Developmental or Intellectual Disability

 

 

1 care partner present at any time

 

1 care partner present at any time

 

1 care partner present at any time

 

 

Patient with cognitive Impairment or insurmountable language barrier

Examples: severe dementia, brain injury, stroke, significant language barrier and all means of remote communication failed

1 care partner present at any time

 

1 care partner present at any time

 

1 care partner present at any time

 

 

Outpatients Requiring Caregiver

 

 

 

 

Escort to appointment if required due to very frail/elderly, patient with cognitive impairment, non-verbal or severely disabled, support to receive news or plan for further care

1 consistent care partner or visitor to accompany patient to outpatient apt

1 consistent care partner or visitor to accompany patient to outpatient appt

1 consistent care partner or visitor to accompany patient to outpatient appt

 

Patients Admitted to BSTU

 

1 consistent care partner for scheduled visits

1 consistent care partner for scheduled visits

1 care partner for scheduled visits

 

 

 

Long Stay Patients

Rehab, Complex Continuing Care, Alternate Level of Care (ALC), Inpatient Psychiatry

1 consistent care partner

1 care partner present at any given time

1 care partner present at any given time

 

 

Low Acuity, Short Stay Patients

Medicine, Inpatient Stroke, Inpatient Surgery

No Care partner or visitor

1 care partner at any given time during scheduled visit

 

Transition Support

Coordination of care (e.g. discharge home)

No care partner or visitor

1 consistent care partner for scheduled discussions

 

Stable ICU Admission

 

1 consistent care partner

2 care partners only for the duration of the day

2 care partners only for the duration of the day

 

Emergency Patients

Emergency patients not fitting in life-altering, guarded prognosis or vulnerable categories above

No care partner or visitor

No care partner or visitor

1 consistent care partner when the ED bed has been assigned (must stay for duration)

 

Please note: With few exceptions, COVID positive patients or patients waiting for COVID swab results, cannot have care partners or visitors. Exceptions may include rapid deterioration of the patient’s condition or end-of-life status.
 

If you have questions or concerns, or if you would like to arrange a virtual visit (via Zoom) with your loved one, please contact our Patient Experience team Mon-Fri, 8am-4pm at (613) 969-7400, ext. 2033 or feedback@qhc.on.ca. 

 


Changes to how you enter QHC hospitalsTo effectively screen everyone entering our hospitals, we have reduced our points of entry. The following entrances are the only ones in use. Please remember to bring and wear your mask while in hospital.

  • QHC Belleville General Hospital – Emergency Department entrance open for patients and visitors 24/7. Charlotte Sills Wing entrance open for patients and visitors 6am-9pm. WCA entrance also available for patients and visitors Mon-Fri, 6am-4pm.
  • QHC Prince Edward County Memorial Hospital -  Emergency Department entrance for all patients and visitors 24/7
  • QHC North Hastings Hospital – Main entrance of hospital for all patients and visitors 24/7 (access to hospital through the Manor will be closed off).
  • QHC Trenton Memorial Hospital – Emergency Department entrance for all patients and visitors 24/7. Main Entrance also available for patients and visitors 7am-4pm.

CLICK HERE FOR MORE INFORMATION ON COVID-19. 


 

Regular policy for visiting / patient support (temporarily suspended due to COVID-19)

QHC encourages visits from family throughout the patient's hospital stay. We know that having loved ones nearby while in hospital will make our patients more comfortable and will support their recovery.

Visiting hours are flexible to accommodate the patient circumstance; there are no prescribed hours. Visiting may be adjusted in timing and the number of visitors based on the clinical care needs of the patient. This is planned in collaboration with the patient, family and inter-professional care team.

Visiting may be interrupted for physicians and nurses to provide care if need be.  Visiting may be restricted to protect the health care needs and privacy rights of other patients or to maintain safety and security. It is recommended that patients admitted to the hospital should have no more than 2 visitors at a time. Visits of more than 2 people may be accommodated through collaboration with the patient and the inter-professional care team.

To ensure confidentiality, all health care information is shared directly with the patient. When this is not possible, it is strongly recommended that one person be identified by the patient or substitute decision maker to receive and deliver valuable information about the patient.

After hours (9 p.m. - 6 a.m.) all visitors must enter through these designated locations:

  • BGH: Emergency Entrance
  • NHH: Emergency Entrance
  • PECMH: Emergency Entrance
  • TMH: Emergency Entrance

Please note: Visitors who are feeling unwell; have an infection; have symptoms of respiratory illness, symptoms of flu-like illnesses or symptoms of other communicable diseases should not visit. 

In certain cases, visitors will be required to wear Personal Protective Equipment (PPE) to support a safe environment for patients who may have a contagious condition. 

Visitors must perform hand hygiene with soap and water or alcohol based hand rub before and after visiting a patient. (Watch the video below!)

QHC is a reduced scent environment. The wearing of scented personal care products (i.e. perfumes, aftershave, hairspray) is strongly discouraged. Bringing fragrant flowers to patients is also discouraged.

For the protection of patients, staff and visitors who may have a latex sensitivity/allergy, QHC does not allow latex balloons to be brought into the hospital.  Mylar/foil balloons are acceptable.

Visiting children under 12 years must be directly supervised by an adult, who is not the patient.

Alternative visiting (e.g. pet visitors and/or animal-assisted therapy) must be pre-arranged by contacting the In Charge Nurse in advance of the visit. 

Take a moment to learn about why hand hygiene is so important in the hospital: 



Accommodations 

If you are looking for a place to stay while your loved one is in hospital, please contact our Patient Experience Specialist to find out about preferred accommodation rates at a local hotel. Phone: (613) 969-7400 x 2033